The development team wishes to address the recent changes implemented in Update 32.1, specifically regarding the merging of certain regions. They acknowledge that many players have encountered significant high ping issues since the update, which have adversely affected their gameplay experience. The team sincerely apologizes for these inconveniences.
Since the update, the team has been actively monitoring the situation and gathering player feedback. They aim to share their findings and outline the steps they will take to resolve these issues.
AMER Region Update
In previous Developer Letters, the team emphasized the importance of a large player base for effective skill-based matchmaking. This understanding led to the decision to merge the North America (NA) and South America (SA) regions, with the goal of enhancing matchmaking by increasing the available player pool.
Prior to the merge, the team conducted extensive tests and anticipated only a slight increase in ping for both regions. However, the reality proved to be quite different. After the merge, the team observed that ping levels in the former SA region rose significantly higher than expected, averaging over 170ms. This level of ping was far beyond their predictions and severely impacted gameplay.
Upon identifying these issues, the team acted swiftly, conducting emergency tests to evaluate and adjust server locations for both regions. However, it became apparent that meeting the needs of both regions simultaneously was not feasible. The initial goal of the merge was to improve skill-based matchmaking while ensuring a stable gameplay environment, but it was clear that this objective was unattainable with the current setup.
As a result, the team has decided to revert the AMER region to its original configuration, separating the NA and SA regions once again. This rollback is scheduled for December 2024, coinciding with Update 33.1. Once this change is implemented, all party types and perspectives will return to their pre-merge states.
The team understands the complexity involved in reversing the region merge and appreciates players’ patience during this process. They sincerely apologize for the inconvenience and the extended wait leading up to the December update.
OC Region Update
For the OC region, the decision to merge aimed to enhance matchmaking and provide a broader variety of game modes. However, the circumstances in the OC region differ from those in the AMER region. Over the years, the player base in the OC region has been gradually declining, making it increasingly challenging to maintain smooth gameplay services.
Given this situation, the team has concluded that preserving effective matchmaking should take precedence. Therefore, they will not be rolling back the OC region; it will remain in its merged state. Their focus will be on optimizing the current setup to ensure that players can continue to enjoy a diverse range of game modes and matchmaking options.
Conclusion
The development team appreciates players’ continued support and understanding as they navigate these challenges. Player feedback is invaluable to them, and they are committed to improving the overall gameplay experience. They will keep the community updated on any further developments and thank players for their patience as they work to enhance their service.
Reference:
Notice Regarding the High Ping Issues After the Region Merge – NEWS – PUBG: BATTLEGROUNDS
